Dolly provides a new, affordable way to transport items to and from Seattle Goodwill

by Andrew Lang, Seattle Goodwill
August 25, 2016

Hundreds of donors every day drop their donations off at Seattle Goodwill locations, while shoppers leave our stores with great finds.

Sometimes, though, bringing a donation to Goodwill or taking an item home isn’t so simple—especially when dealing with a large or heavy piece.

Well, Seattle Goodwill has a solution. We’ve partnered with Dolly—a pickup, delivery and hauling service. Dolly is like Uber for moving. It connects local pickup truck owners (called Helpers) to offer donors and shoppers an easy and affordable option to get an item to or from a Goodwill store.

“We think it’s terrific that Seattle Goodwill and Dolly can partner on this initiative,” said Brent Frerichs, Seattle Goodwill Director of Business Development and Strategies. “We believe that strong partnerships like this build stronger communities. The partnership with Dolly fully recognizes our changing times. Not everyone has or needs a vehicle.”

Setting up a Dolly is simple. Users log into their phone app, enter pickup or drop-off locations, add the item needing to be moved, select the number of Helpers needed to assist, set a pickup time and then receive a price quote.

Helpers, who use their own vehicles for moving items, are thoroughly vetted, Dolly Business Development Director Diane Escher said. Background and motor vehicle records are checked, and the application allows users to directly communicate with Helpers, track progress and rate their experience.

Dolly, which is headquartered in Seattle, provides service from our Lynnwood location south along the I-5 corridor to Renton, as well as Bellevue.

Dolly also has committed to donating $5 to our Job Training and Education Programs for every regular-priced pickup or drop-off at a Goodwill location.

“Goodwill is such a mainstay in the community,” Escher said. “We want to continue to give back to the community and help support the job training and development of those people in need. We as a business are also about putting people to work who are interested in helping out the community.”

To get more information on Dolly, visit its website.

Some frequently asked questions regarding Dolly’s service:

Q: What is Dolly?

A: Dolly is like Uber for loading, hauling and delivering things. Dolly drivers are called Helpers. They are local pickup truck owners who are able and eager to help. They bring a pickup truck and muscle to lift, load and carry on behalf of the customer.

Q: How much does Dolly cost?

A: Pricing starts at $35 and is based off the number and type of items being delivered, how many people are required, flights of stairs involved and distance traveled. If the customer wants to tip the Helper/team, they may do so after the job is complete within the app. 

Q: What does scheduling and availability look like?

A: Dolly pickup can be scheduled between 8 am-9 pm, 365 days a year. The customer picks a 30-minute window at his or her convenience. Dollys can be scheduled same day as soon as 90 minutes from when the request is made. Customers should ensure a Goodwill donation center or retail store is open during the selected time window. For more information about Goodwill locations visit our donation page.


Andrew is a Content Specialist for Seattle Goodwill and has a wealth of writing, communication and digital media experience. He loves all things sports related and owns a treasure trove of memorabilia. He also enjoys storytelling, the outdoors and sugar is his kryptonite.

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