Retail & Customer Service Programs

Goodwill offers two retail and customer sevice programs. Both programs provide students with training opportunities in cashiering and customer service.

Retail & Customer Service Nine-Week Program 

Goodwill can put you on the path to a good job in a retail environment through our intensive nine-week course that combines classroom and on-the-job training.

Goodwill can put you on the path to a good job in a retail environmentYou’ll work in a great hands-on setting – one of our very own Goodwill stores – as you learn to:

  • Use listening and questions to deliver excellent customer service
  • Maintain a positive attitude with customers
  • Merchandise, sell and promote products
  • Use a cash register and demonstrate cash-handling skills
  • Communicate effectively and work as part of a team
  • Search and apply for jobs online
  • Answer questions and improve self presentation for an interview

The program is full-time, and a stipend is offered as a support service. Once you complete the program we will help you with your job search and continue to work with you, assessing your progress and helping with other training you might need. We can also help you manage other aspects of your life that may affect your job – like transportation, health care, food or housing – by connecting you to other community services.

For more information or to sign up, contact either the SeattleShoreline, or Silverdale Job Training and Education centers.

Download the Retail & Customer Service flyer in four different languages:
English | Spanish | Amharic | Chinese

ESOL Cashiering and Customer Service Program

This program is for Level 2 English language learners who want to get a job in cashiering or customer service.

Classes include: Cashiering, Customer Service, American Workplace, Computer Skills, and Job Search ESOL Cashiering and Customer Service is offered at the Seattle Job Training and Education Center starting May 2016. For more information or to learn how to register, please contact Sydney Silver, or (206) 726–5849.

  • Retail Customer Service Program
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