Marcus completed Goodwill's Retail and Customer Service program.Marcus Falealili had been unemployed and felt discouraged when a friend told Marcus about his positive experience with the Goodwill Retail and Customer Service program. When he came to interview for the program, he was pleasantly surprised that during the intake process, Goodwill staff were able to see beyond his past mistakes and able to focus on the future so he might help provide for his daughter.

“One of the best parts was that the people at Goodwill saw me for who I was and supported me like family.” The support that Goodwill provided went beyond his educational needs. When Marcus feared he would need to drop out of the program because he might be evicted, a Goodwill case worker helped secure funds for rent so Marcus could stay in his home.

After completing the Retail and Customer Service Program, Goodwill helped Marcus find a job at a local seafood company. Marcus now has a higher paying job at a grocery store, where he hopes to advance in his career by using the skills he learned at Goodwill.

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