Retail Customer Service and Cashiering

Goodwill offers two retail and customer service programs. Both programs provide students with training opportunities in cashiering and customer service.


Retail & Customer Service Program 

Goodwill can put you on the path to a good job in a retail environment through our intensive eight-week course that combines classroom and on-the-job training.

You’ll work in a great hands-on setting—one of our own Goodwill stores—as you learn to:

  • Use listening and questions to deliver excellent customer service
  • Maintain a positive attitude with customers
  • Merchandise, sell and promote products
  • Use a cash register and demonstrate cash-handling skills
  • Communicate effectively and work as part of a team
  • Search and apply for jobs online
  • Answer questions and improve self presentation for an interview

The program is part-time, and an incentive is offered as a support service. Once you complete the program we will help you with your job search and continue to work with you, assessing your progress and helping with other training you might need. We can also help you manage other aspects of your life that may affect your job—like transportation, health care, food or housing—by connecting you to other community services.

For more information or to sign up, contact the Snohomish County Job Training and Education Center.


ESOL Cashiering and Customer Service Program

This program is for Level 2 English language learners who want to get a job in cashiering or customer service.

Classes include:

  • Cashiering
  • Customer Service
  • American Workplace
  • Computer Skills
  • Job Search

Classes are offered at the King County Job Training and Education Center. For more information or to learn how to register, please contact Joseph Ntumba, joseph.ntumba@seattlegoodwill.org or (206) 860-5786.


Cashiering & Customer Service Classes 

Goodwill offers eight-week Customer Service and Cashiering classes to help individuals get the skills needed to become employed. 

The Cashiering class is very hands-on and will provide skills that are needed in any cashiering job like making change, processing different forms of payment and providing excellent customer service at the register. Students will use the same registers and software that Goodwill uses in its retail locations.

The Customer Service class helps students develop the teamwork, listening, and communication skills necessary to work with customers in a variety of employment settings like retail, hospitality, food service, or an office environment. 


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